Terms & Conditions

1. The service

Mudawy is offline clinic management software for the PC: patient records, visits and diagnosis, prescriptions and printing, billing, follow-ups, the waiting queue, a reception station on the local network, and specialty data packs. The features available to you depend on the modules and add-ons in your subscription.

2. Registration and account

• The service is for doctors licensed to practise and their clinics. Users must be at least 18.
• You must enter accurate, complete details when registering and keep them current, since they are printed on prescriptions and used to contact you.
• You are responsible for keeping your password and PIN confidential, and for everything done through your account and devices.

3. Licence

We grant you a limited, non-exclusive, non-transferable licence to use the app in your clinic for the length of your subscription. The licence is bound to the registered doctor PC; to move to a new PC, contact support to re-link the subscription.

You may not sell, rent or share the subscription with another clinic, decompile or reverse-engineer the app, or bypass or disable its licence check.

4. Free trial

A 3-day, full-featured free trial is available once per clinic PC, with no payment card. When it ends the app switches to view-only mode until you subscribe, and none of your data is deleted.

5. Subscription, prices and payment

• A subscription is the core module plus the modules and add-ons you choose, for the term you choose (monthly, quarterly, half-yearly or yearly). Prices are shown in Egyptian pounds on the website and in the app at registration.
• The subscription is activated once the Mudawy team has received payment and approved the request; there is no in-app payment.
• We may change prices or modules in the future; no change applies to a period you have already paid for.
• Subscriptions do not renew automatically. The expiry date is shown in the app, and you renew on request.

6. Refunds

Because the free trial lets you evaluate the full app before paying, subscription fees are not refundable once activated, unless we fail to activate it or Egyptian law requires otherwise. If a technical problem prevents you from using the app, contact us and we will fix it or agree a fair settlement with you.

7. When a subscription ends

If your subscription ends and is not renewed, your data stays on your PC unchanged and the app runs in view-only mode: you can browse records, print saved prescriptions and take a backup. All features return as soon as you renew.

8. Your data and backups

Patient data belongs to the clinic and is stored only on its PC. We hold no copy and cannot recover it. You are therefore responsible for taking regular backups, keeping them safe, and securing the clinic's PC and network. We are not liable for data lost through hardware failure, theft, malware or a missing backup.

You are responsible for obtaining your patients' consent to store their data and contact them (for example by WhatsApp reminders), and for keeping it confidential under the law and medical ethics.

9. Medical decisions are the doctor's

Mudawy is an organisational tool, not a substitute for clinical judgement. Medicine dictionaries, doses, diagnoses and templates are reference aids that may not be complete or current in every case; the doctor must review every prescription and diagnosis before relying on it. We accept no liability for medical decisions or their outcomes.

10. Internet and updates

The app works day to day without internet, but activation and periodic subscription checks need a connection, an activation code from our team, or a QR scan from your phone. We release updates to fix bugs and add features, and installing them may be required to receive support.

11. Intellectual property

The app, the website, their design, the Mudawy (مُداوي) brand and the bundled data packs belong to us or our licensors. These terms grant you no rights in them beyond the licence above.

12. Disclaimer and limitation of liability

We work hard to keep the app accurate and stable, but it is provided “as is”, without a warranty that it is error-free or fits every need. To the extent the law allows, we are not liable for indirect losses or loss of profit or data, and our total liability will not exceed what you paid us for the subscription in the twelve months before the claim.

13. Suspension

We may suspend a licence or account that breaches these terms, for example by sharing a subscription, circumventing the licence or giving false details. Suspension does not delete the data stored on your PC.

14. Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the Egyptian courts have jurisdiction over any dispute arising from them, after first trying to settle it amicably.

15. Changes to these terms

We may update these terms from time to time. We will change the “last updated” date at the top and notify subscribers of material changes. Continuing to use the service after a change means you accept it.

16. Contact us

Email ⁦info@mudawy.com⁩, or phone and WhatsApp ⁦+20 150 307 3555⁩.